Insurers tackle 'whiplash epidemic'

13/03/13

By Tom Midlane

Drivers seeking compensation for whiplash injuries would be required to complete a mandatory medical examination under new proposals put forward by British insurers.

The plans are intended to rein in the UK's "whiplash epidemic", which has seen the number of claimants rise by almost 25 per cent over the last four years, despite a fall in road accidents, the Association of British Insurers (ABI) said.

Lax medical requirements mean whiplash has become "the fraud of choice" for many motorists, according to an ABI report.

Whiplash claims add an extra £90 per year to the average car insurance premium and cost the insurance industry around £2 billion annually.

More than two thirds (70 per cent) of driving-related personal injury claims are for whiplash in the UK, compared to only 47 per cent in Germany, 32 per cent in Spain and a meagre three per cent in France.

The ABI is proposing that all whiplash victims should be examined by an accredited medical expert able to prove their financial independence from the claimant's solicitors.

The medics should also consider the circumstances of the collision as opposed to just the claimant's reported symptoms, and be trained using up-to-date diagnostic techniques, the ABI said.

The small claims track threshold should also be increased from £1,000 to £5,000 for all road traffic personal injury claims as a simple and cost-effective method for resolving smaller claims.

The ABI also wants to see a fixed, independently-set level of damage awards for whiplash, and have the right to dismiss the entire claim of any motorist found exaggerating or fabricating any part of their claim.

James Dalton, the ABI's assistant director of motor and liability, said he believed the new proposals offered the "best cure" for the UK's whiplash epidemic.

"Insurers want to make it simpler and quicker for genuine whiplash claimants to get fair compensation," Mr Dalton added.

"But whiplash is notoriously difficult to diagnose, which means that for too many people it has become the fraud of choice.

"Our proposals will ensure better medical assessment of whiplash claims, offer a quick, simple way of paying genuine claims, provide certainty for claimants and compensators, and deter fraud that ends up being paid for through higher motor insurance premiums."

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Banks and insurers urged to create 'simple' products

The government has asked finance companies to develop less complicated products to encourage savers. Photograph: Philip Brittan/Alamy

The government is urging financial services companies to offer a set of simple financial products to customers to encourage more people to save.

A report commissioned by the Treasury has outlined four accounts and policies that should be offered and standards they should meet before being put on the market. The products will be reviewed by the British Standards Institution and those that qualify will be given a kitemark showing they meet the standards on simplicity.

A steering committee led by Carol Sergeant, a former chief risk officer at Lloyds Banking Group, was asked to look at the implementation of simple products after concerns consumers were being deterred from saving by the complexity of products on offer.

It spoke to groups representing banks, building societies and insurers, and has outlined products which the industry has indicated it will be willing to offer. The Treasury will review the marketplace in 12 months to see whether providers are making the accounts available.

The first set of simple financial products will be an easy access savings account, a 30-day notice savings account, a regular savings account, and a fixed-term life insurance product, typically the type taken out with a mortgage.

Under the proposals, the savings would have low minimum investment levels – just £1 for the instant access and notice accounts – and there would be limited restrictions on withdrawals and access.

Information on the products will be "straightforward and consistent" and the key terms and conditions will be the same for each product, making them easy to understand and compare.

The next product available should be a whole-of-life insurance policy, and the Association of British Insurers has been asked to look at how an income replacement policy could be added to the list.

Sergeant said: "We have known for a long time that being able to manage your finances effectively leads to increased well-being and a better quality of life, at every given level of income.

"I hope the simple financial products initiative will make it easier for people to understand and compare the key financial products they need and make good choices with confidence."

The economic secretary to the Treasury, Sajid Javid, said: "The challenge now is to ensure that the work that has gone into the Sergeant review is transformed into tangible changes for consumers, and I look forward to discussing progress made with the industry and consumer groups next year."

Richard Lloyd, executive director of consumer group Which?, welcomed the proposals. "Consumers should not have to tackle pages of terms and conditions and they should be told clearly what rates and charges apply, so they can shop around more easily and get a fair deal," he said. "We now look to the financial services industry to deliver on these proposals."

The head of the Building Societies Association, Adrian Coles, said his members had been pleased to take part in the review of the market but pointed out that there are other deterrents to saving.

"We understand that the current economic climate is challenging for savers and that squeezed household budgets coupled with lower interest rates are currently a disincentive to saving," he said. "Nevertheless, the report makes some helpful proposals."

Previous initiatives to simply financial products have fallen by the wayside. Sergeant said the lessons learned from past attempts had informed the report.

"It is clear that successful products need to be affordable for consumers as well as commercially viable; meet real consumer needs; be straightforward to understand, compare and manage ; and be supported by a wide group of key stakeholders," she said. "Over 50 organisations have been involved in putting today's recommendations forward, and we have the full support of consumer bodies for these products and the commitment of the banks and insurance companies to deliver them."

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